FAQ’s regarding PBA claims
Knowing how to claim and the whole claim process can be a complicated process and it always brings up numerous questions. At Coban Solutions we have advisors with a decade of experience and have done their best coming up with answers to typically asked questions regarding PBA and PPI. If there is anything you want to ask and it doesn’t appear below all you need to do is contact us and our friendly approachable staff will assist you.
Simply give us a call on 0161 641 5396 or email us on firstname.lastname@example.org
FAQ’s regarding PBA claims
What is a PBA?
Customers have been charged a monthly fee for an account which has a bundle of extra benefits. However, it has been found that these benefits are not always suitable for the customer and can offer poor value for money. It can be difficult for customers to claim on the extras offered due to restrictions held in the small print. Some customers have even found that they are simply not eligible for the extras despite being sold the account or did not even know that they had taken out such an account.
How do i know if i have a packaged bank account?
A good place to start would be to look at your monthly bank statements to see if you have been paying a fee for your account. Different providers of Packaged Bank Accounts use different names to market this product so your statement will not necessarily always make it clear as to the nature of the account. If in any doubt over a charge you can clarify it with your bank.
Why have I been mis-sold a Packaged Bank Account?
Thousands of people like you were mis-led, or pressured into paying for the ‘free benefits’ of a Packaged Bank Account – simply to make the banks money.
What happens now?
Make a claim with Coban Solution Limited and we’ll get started immediately – investigating your circumstances at the time you were sold your Packaged Bank Account and see whether you qualify for a Reclaim.
How much does it cost?
Our fee is 33% +VAT of any compensation we get back on your behalf
Our initial telephone assessment is provided free of charge with no obligation
We do not charge ANY upfront fees
We operate a ‘no win, no fee’* policy
How long will the claim take?
This depends of the provider of the account and the work load they are currently experiencing. The regulator gives 8 weeks to give a response to your complaint. If a response is not forthcoming within this time frame, the complaint can be referred to the Financial Ombudsman Service.
Can I make a complaint myself?
Yes, you can go directly to your provider and lodge a complaint if you wish. You can claim the full premium on the policy plus an additional 8% compensatory interest per annum direct. If you feel the service has been missold you need to firstly complain to your bank direct that you feel the product has been missold; allow the bank 8 weeks to reply; if you do not receive a reply within 8 weeks you can take your complaint further by contacting the financial ombudsman service. For further advice please call the financial ombudsman service on 0800 023 4 567 or alternatively visit their website http://www.financial-ombudsman.org.uk/default.htm